Room in flat with terrace near city center

Rated on: 29.07.2024 Length of stay: 8 days

I have used Air BnB a fair bit. This was my first experience with Flatio. They were great to deal with because of the situation I will describe. On initial check in, the place was an absolute mess. There were clothes piled in the living room and food left out on the counter. I stayed the first night - too late to get a new place, and in the morning I emailed Flatio. Fast response and they got in touch with the landlord. She asked why I didn’t ask her directly about things, but how does one go about telling someone that the place is an utter shambles 10 minutes after meeting them? It’s very awkward. At any rate, she cleaned it up partially that day and I thought that I would tough it out for the next week. It didn’t last a day, and was back to being a mess. Dirt, actual dirt in the bathtub and on the bathroom floor.
She was sleeping there as well but on the couch. When I booked it,
I thought it was a shared accommodation with separate rooms. No. You get the bedroom and she sleeps on the couch. The dog (mentioned in the ad) migrates to wherever it would like to be.
I couldn’t handle it so I got an Air BnB and left. I emailed Flatio again and they got back via email and WhatsApp. Since I elected to stay (initially after the partial cleanup) they paid her out. They explained it all to me. I forgot- she asked me right away about payment. I didn’t know the Flatio system so initially they hold payment until you are checked in and satisfied. After the partial cleaning I emailed again and they gave her the payment.
Never again. This was a learning experience for me. I feel bad for her situation but on her end of things, she is to provide a clean accommodation.
That never happened. In good conscience, I cannot recommend this place.

Neighborhood
Neighbourhood is fine

Recommended places nearby
NA. Wasn’t there long enough

Peter B.