Do you have trouble reaching your tenant and are you worried they won't come to the property handover? See our guidance in this article.
The tenant hasn't communicated with me before moving in. What should I do?
The article was updated on 7. 6. 2024.
If a tenant doesn't communicate with you and your lease agreement isn't yet valid, it's possible that the tenant isn't interested in the booking anymore and the lease will get canceled. Once the tenant's 24-hour protection period for lease finalization ends, we recommend that you proceed this way and cancel the lease agreement so your listing is shown as available in the given period and another tenant can book it.
However, if your lease agreement is already valid and you can't reach the tenant (either via Flatio messaging system, the tenant's phone number, or their direct email address), please contact us and we will try to reach the tenant ourselves.
In most cases, we can reach the tenant and ask them to reply to your messages. However, if the situation doesn't get resolved this way, we will ask you to go to the property handover at the agreed time and wait for the tenant's arrival.
- If they show up, you can accommodate them and everything will be in order.
- In case the tenant doesn't show up for the property handover, based on the agreed terms, you will need to hold the property for this tenant for 7 days after the move-in date (assuming the booking was for 7+ days long).
- If the tenant ends up moving in within this period, the lease will be kept upon the previous agreement.
- If the tenant doesn't reach out or show up during this 7-day period, we will terminate the lease agreement so your listing can be booked by other tenants. We will also send you the full first rent, which is in accordance with every cancelation policy type.
