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Horrible bugs on the website, payment processor, chat function isn't manned and the customer support is virtually non-existant. This was a really horrible experience, but I'm under pressure to book something quickly.

Have sent to Flatio 3 requests - 0 were resolved positively. There is room for improvement.

I will never ever use this service. I had a lot of communication with them but their comment / explanation were absolutely not logical and not possible to understand. It is first time to have worst experience in my life.

Služby Flatio raději nehodnotím: -Stránky Flatio jsou věčně mimo provoz, nelze na nich provádět změny on line -Ve vzorové smlouvě jsem uveden jako " Zprostředkovatel" -Je složité se v případě potřeby někam dovolat, pokud už tak je to pokaždé někdo jiný a učí se od začátku vše: omně, příběh, problém atd. Nejhorší je když se mi v této situaci ozve " help desk"

It is my first time on flatio and this renting is a nightmare, i can’t imagine and i still feel pissed and anger! I didn't stay at all in the house. I personally never comment a very long complain about anything before this is would be my first complain impression on this.I would like to express what is happening to me on that day: First of all the website said that the house is allowed for 8 peoples so I decided to rent for my family because of it my graduation and then when I talk to the landlord, she said she doesn't know anything about as the website said she only know that her house allowed for two people. and thing start from there... A day before my parent arrived I and my friend were meeting with the landlord discussing with the thing and she told me she didn't know that the house is for eight because she had said it for 2. other thing is that she said that she did not know about the payment perhaps so she wants the deposit and wants the payment. but the website said once you paid you can stay in and the money will automatically to the landlord. it is my fault too because I trust her and ask the agency to transfer to her directly before my parent supposed to move in. cause I don't want my parent to have difficulty since they already got a long flight. and then she said please cancel the contract with Flatio and she seems to show off that she has family in lawyer always say something like she very serious but she is just a fraud. she even discusses that she will be okay to talk with me to let the house for me with her new contract. so I made a new contract with her which I did not know her tricks at all she was saying that she needs money for her sister who've got cancer, for god sake, I have three aunts passed away from cancer and I totally understand her and I feel pity for her at the first. and I really feel sorry for that but I am not sure that it is real until the thing happening and I think she was a nice person but then starting the bargaining time with the price of the rent oh lord. it so hilarious if I told you that she ask for 9000 euro at the first and lower down till 3000 for eight people. (and I even said I will bring the mattress from my home). if I ask you all who don't want to have a great time with their family when it is on the special occasion, who doesn’t love family for me i really love my family and i want to have a great time with them here. I was like what on earth asking me and that time I start to suspicious but the money already sent to her. the same day when we do a contract I told her the 1837 euro is a deposit when my parent come they will give you in the total amount of 3000 euro. and she said okay and I did sign a new contract with her and she didn't give me yet she was wanted to give me and she didn't give me because she said that she will give it when I give I move in and this is the second time and I eventually trust her again. So let move on the day that my parent and family coming, it was a disaster i told her that my parent will be arrive at night and she said oh she will only have one hour with me just move in quickly! so i said yes you just give me key contract i pay you over all and you can go! everything seems fine but when my parent arrive she were like: omg this is not a hostel please come in quickly and silently, yeah i need to talk to you!!! yeah of course we are silent we didn’t say anything everyone was so exhausted and they are not young they are 50s Though the funny thing is that she the one who make so much noise because the house have wooden stair of course if you walk it would have sound if your shoes with heel and she wear a heel and she make so much sound and my dad said can we get in yet? she was so impolite and she unwelcoming my dad said he has money to pay for a good time here he is not coming for let him wait at the cold and so on.. and the landlord she complain oh my god you move in this house like a hotel and i am going to lost my reputation!!! and it night time!!! i swear to god we didn’t make a sound!!! except we are carried the luggage in it would make a little bit sound with the wooden stair. i want to ask you people!!!!! Have you ever meet this thing if you move in to somewhere supposed to be warm welcome and even offering you water and they would understand how tired you are with your flight even if it just one hour!!! but my family flew for 32 hour to get here…she would have understand because i have elder people with me and it a far traveling. of course the landlord will explain you how is the rule but not saying something so not polite her attitude is not welcome at all it like we are here to ask for her house to stay for free and yet i saw a bunch of teenage who make a sound in that apartment they seems they even louder. we are too tired we are not even want to speak more we just want to rest!!!!!! We are not expected to accused her a problem we paid her we are not coming to slam or harsh her stupid reputation. my parent most of them working in government they are very tradition and they didn’t walk with a sound like her!!!! and they can teach her how to walk properly without a sound and then she went crazy after a long argument on that night and i did call to the police i told the police everything and about the money thing she ask me you cannot cancel my contract and i did say kept it and i will call the police! and then i ask her nicely once more time and she went crazy she almost hit my dad with a car and she said i told a lie to police i just tell the police the truth. i am not a fraud i am paying her shit and i am just renting the house i am not liar like her! The police tell me to contact Flatio of course I contacted them but it was 23:00 nighttime,i wait for their comment the next day and Flatio did say something to me and apologise to me after the thing happened. and she told me everything about the lady that what she knew and what she doesn’t know! and I doubt if you scare of losing reputation of people coming in to your house why would you put your house as rent then? what an impulsive fraud!! However Flatio for calling me back and tell me the truth!

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