We booked the apartment for 6 months. After staying for there for 3ish months, we found our permanent apartment so gave 30 days notice (on 20th of the month) as per Flatio's guidance. When we gave notice, we had already paid the rent for the following month (up till 30th of the following month). This meant that the landlady was supposed to return the last 10 days rent to us given based on our 30 days we would check out 10 days early.
When I asked the landlady to return that money, initially she was like after you checkout I will return it. So I waited for that but once I checked out she stopped replying. I contacted Flatio to help with the issue but they mainly kept saying that she isn't replying either. I would think that given Flatio's service fee (I paid 841 euros), they will take care of this issue on their own and give me my money back. Additionally, seems like there were no consequences for the landlady given this listing is still active and she got other renters.
I would just like my money back.