Flatio, Prague - Monthly rentals with a human touch

Monique B. Tenant

Fees are too high

03.01.2019 • Prague

Ouissam N. Tenant

It’s easy to understand, it works easier like an Airbnb but there was some problems with the payment system.

01.01.2019 • Prague

Zuzana P. Landlord

Spatna zakaznicka podpora, velmi tezce se lze dovolat, reseni problemu mi prislo neprofesionalni (nevolala jsem proto, abysme si spolecne zalamentovaly, ale aby mi situaci pomohla vyresit), ale slecna byla aspon mila a ochotna. Aplikace je dost chuda a uzivatelsky ne zcela pratelska. Napr. zpusob rezervaci - majitel nema casto ani zakladni info o najemnicich/hostech, a to ani to, kolik lidi ma v byte bydlet.

26.12.2018 • Prague

Alyssa-Juliet I. Tenant

Overall, I am satisfied although the waiting was long when I wanted to leave the flat. There is a mentioning that if the tenant did not find the flat matching the description, he/she can change immediately. However, with the slow response, this is virtually impossible. I think that should be taken down if it is not guaranteed with quick support. Otherwise, my overpayment will be back and the support was helpful. I guess the slow support was caused by the lack of number of people. But I am satisfied as the support intervened eventually and there is no fuss about the refund. Thank you

05.12.2018 • Prague

Concetta P. Tenant

Mediocre service, nothing pleased me this time. Flatio could improve its customer assistance, and by customer I mean the tenant.

10.12.2018 • Prague

Tomáš Z. Tenant

asasdasda

04.10.2018 • Prague

Olivia L. Tenant

I have to see the flat to give a relevant review

30.10.2018 • Prague

Kevin V. Tenant

Not quite sure how it all works out..

06.10.2018 • Prague

Peter T. Tenant

There is no notification when your request is rejected. So I remember waiting for a response assuming I would be notified if I didn't receive a property and maybe an explanation as to why so I could improve my messaging and I didn't hear a word.

04.06.2018 • Prague

Thalia J. Tenant

I have still not received my refund for my adjusted stay/overpayment. I don’t understand how you can accept bitcoin as payment but are unable to refund with it. It makes no sense to me as I continue to wait for the refund.

30.08.2018 • Prague

Andy W. Tenant

the service fee is severely undisclosed and really high

08.06.2018 • Prague

Ľubica Z. Landlord

Dobrá služba, ak človek nemá smolu na podvodného nájomníka. Ak má, tak ho Flatio nie je schopné odhaliť. Poistenie pokryje len škody na byte, ale v danej chvíli nie nezaplatený nájom. V prípade serióznosti oboch strán to može fungovať k spokojnosti všetkých. V mojom prípade to bohužiaľ tak nebolo.

23.08.2018 • Prague

Khrista T. Landlord

I think since you’re charging commission on each payment, you should also be the ones requesting the payments from the tenants and following up on it when they don’t pay it rather than telling me to contact the tenant.... apart from the online advertising I don’t see any added value in any services provided by Flatio.

07.08.2018 • Prague

Yasir A. Tenant

Service is excellent, with rate 9. The communication system and client center pleased me the most. Overall very satisfied.

29.07.2018 • Prague

Andrew U. Tenant

It isn't that I'm not satisfied with Flatio, it is that I have no opinion - yet - of the service. As the song goes, we've only just begun... Perhaps this survey should come later in the process.

01.08.2018 • Prague

Petr H. Tenant

Nebyl jsem nespokojen.

27.07.2018 • Prague

Peter B. Landlord

UX s help detskom, prehľadnejši web

16.07.2018 • Prague

Dylan R. Tenant

I think it's good, but I think it's too soon to ask if I would recommend the service right after I've submitted my first booking!

13.07.2018 • Prague

Pavel D. Landlord

velmi pozdní platba po ubytování,nervy

06.07.2018 • Prague

Aigerim K. Tenant

This is my first time using Flatio and haven't had the complete experience of it yet. I'll be happy to provide a comprehensive feedback after completion of my tenancy.

04.07.2018 • Prague

Terri C. Tenant

I told Flatio that we only got paid after 1st of the month but i got emails every month about the fact that rent was late (28th due) and all the said was its automatic so nothing they can do...i suggest you fix this function as it became spam and very intrusive

30.06.2018 • Prague

Terri C. Tenant

We would have liked to view the apartment first but are hoping the virtual tour was close enough to what we will see

05.03.2018 • Prague

Denise K. Tenant

It took 2 weeks to find a flat -- landlords were not putting correct information on the website (like minimum stay requirements), landlords never responded, ... Then when we finally got a flat the website never sent the SMS code so that I could finish the deal. It was only 15:30 in Prague and no one answered the support number or the online chat!!!!

17.06.2018 • Prague

Věra V. Landlord

Flatio by v roli zrostredkovatele melo moderovat smluvni vztah najemce a pronajimatele na zaklade nastavenych parametru, za coz mu nalezi provize. Uvadim body, kde by role zprostredkovatele mohla byt naplnena lepe. 1. Pokud není najemne na ucet zprostredkovatele zaplacene radne a vcas myslim, ze je role zprostredkovatelel toto najemne vymahat – nikoli jako v mém pripade, kde byla situace s vymahanim najemneho ponechana na pronajimateli (nezaznamenala jsem fungovani deklarovaného automatického upominaciho systemu (neregistruji zadne automaticke sms nebo emaily ohledne dluzneho najmu)) 2. Pokud najemnik poskodi interier nebo nedodrzi smluvni podminky mel by zprostredkovatel ucinit všechny krok, aby k tizi nájemce byla situace napravena.

08.05.2018 • Prague

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